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FAQ's

Where is EcoThirst based?

We are a small business based in Auckland in New Zealand. We designed the glass infuser bottles ourselves.

What type of glass are the bottles made from?

Our double walled bottles are made from borosilicate glass which means it can cope with boiling water, cold water and everything in between.

How long does the bottle hold temperature?

Because the our EcoThirst bottles are double walled they act as a thermos keeping your drink hot or cold but always cool to the touch. Hot drinks stay hot for up to six hours and cold drinks stay cold for up to four hours.

How do I clean my EcoThirst bottle?

We recommend you hand wash your bottle and lid with warm soapy water - please don't put them in the dishwasher. It is very important not to submerge the bamboo lids in water - they can warp out of shape.

What does it mean if my order status is "unfulfilled"?

This means we have received your order and payment (thank you!) but it hasn't left EcoThirst HQ yet. We aim to do this the next business day, but during busy times it can take longer. Please get in touch if you have any issues.

What if I have made a mistake with my shipping address?

Please get in touch with us ASAP if you have made a mistake with your shipping address.

How do I track my order?

Once your order leaves EcoThirst HQ you will receive an email that includes a link to your tracking details.

How much is shipping?

The shipping price varies based on where you are in New Zealand (and the world). You can find all of our delivery and dispatch information here. If you have questions about shipping to your area, please get in touch.